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Malcolm's Training Profile
Training for human resource and organization transformation
Malcolm is the Founder Director of a training firm which specializes in knowledge creation & management, need based consulting and providing training & development solutions to leading corporate organizations from various diverse industries like hospitality, travel, manufacturing, telecommunication, retail, etc.
The areas of specialization are Retail Management, Sales Management, Service Management, Human Resource Management & Development and Strategic Marketing.
An Electrical Engineer by learning and postgraduate in Marketing Management, consulting, training and development is a passion since conducting the first training program more than a decade ago.
Since 1993 he has trained more than Twenty Thousand Corporate Personnel across the hierarchy from these industries, apart from Youth and Children in various age groups. He brings with him a rich experience of the best practices in the field of transformation, knowledge and learning management.
Each of the seminars, training programs and workshops has a very practical approach, with a perfect blend of theory, real life experiences, industry experiences, group interactions and realistic solutions.
He is also attached with leading Management Institutions, Colleges, and Schools and contributes in various business publications.
Some of the organizations for whom he has consulted and trained are: SHOPPERS’ STOP, PIRAMYD, WEEKENDER, PEPE JEANS, GLOBUS, TRUMART, GODREJ NATURES BASKET, BPCL IN & OUT STORES, TITAN, TANISHQ, RAYMOND, ZODIAC, DAMAS, VIMAL, RELIANCE FRESH, RELIANCE TRENDZ, RELIANCE DIGITAL, DMART, ETAM, PANTALOON, US PIZZA, TIMES BANK, ICICI BANK, 3 GLOBAL SERVICES (3G), DDAMAS, GINI & JONY, REID & TAYLOR, PROVOGUE, CP SHIPS (HAPAG LLOYD), HERBERTSONS, THOMAS COOK, COX & KINGS, TRAVELJINI.COM, SOTC TRAVELS, MAKE MY TRIP.COM, THE LEELA KEMPINSKI, RAHEJA HOTELS, THE ORCHID, BHARAT PETROLEUM, ESSEL GROUP, UB GROUP, GLOBAL TELESYSTEMS, TATA GROUP, UNIVERSAL CONSULTING, HFCL, OCWEN FINANCIALS, ITC, FORBES GROUP, ESSEL GROUP, KLM, BPL MOBILE, AIRTEL, HUTCH, IDEA CELLULAR, CEAT LTD, ETC.
Malcolm has been a guest speaker for various organizations across the country. He has been conducting motivational programs for a wide spectrum of audience across hierarchy, and also has been an integral part of many positive transformational success stories of organizations and individuals.
The following are some of the extremely popular and effective topics covered during the seminars and motivational programs:
Setting and Attaining Goals, Attitude is Everything, Leadership, Superteam – building and sustaining a winning team, Personal Transformation & Change Management, "You" as a Brand, Making Yourself Memorable, Winner Takes It All, How to Be Successful, Being Happy, The Power of Purpose, Maximize Your Potential, Power of Positive Thinking, The Well Organized Executive, Self Motivation & Self Esteem, Power of Now, Influencing & Motivating Others, Positive Interpersonal Skills, Customer Centric Selling, Service Magic, Inspiration, Power of Positive Visualization, Personal Effectiveness, etc.
The areas of specialization are Retail Management, Sales Management, Service Management, Human Resource Management & Development and Strategic Marketing.
An Electrical Engineer by learning and postgraduate in Marketing Management, consulting, training and development is a passion since conducting the first training program more than a decade ago.
Since 1993 he has trained more than Twenty Thousand Corporate Personnel across the hierarchy from these industries, apart from Youth and Children in various age groups. He brings with him a rich experience of the best practices in the field of transformation, knowledge and learning management.
Each of the seminars, training programs and workshops has a very practical approach, with a perfect blend of theory, real life experiences, industry experiences, group interactions and realistic solutions.
He is also attached with leading Management Institutions, Colleges, and Schools and contributes in various business publications.
Some of the organizations for whom he has consulted and trained are: SHOPPERS’ STOP, PIRAMYD, WEEKENDER, PEPE JEANS, GLOBUS, TRUMART, GODREJ NATURES BASKET, BPCL IN & OUT STORES, TITAN, TANISHQ, RAYMOND, ZODIAC, DAMAS, VIMAL, RELIANCE FRESH, RELIANCE TRENDZ, RELIANCE DIGITAL, DMART, ETAM, PANTALOON, US PIZZA, TIMES BANK, ICICI BANK, 3 GLOBAL SERVICES (3G), DDAMAS, GINI & JONY, REID & TAYLOR, PROVOGUE, CP SHIPS (HAPAG LLOYD), HERBERTSONS, THOMAS COOK, COX & KINGS, TRAVELJINI.COM, SOTC TRAVELS, MAKE MY TRIP.COM, THE LEELA KEMPINSKI, RAHEJA HOTELS, THE ORCHID, BHARAT PETROLEUM, ESSEL GROUP, UB GROUP, GLOBAL TELESYSTEMS, TATA GROUP, UNIVERSAL CONSULTING, HFCL, OCWEN FINANCIALS, ITC, FORBES GROUP, ESSEL GROUP, KLM, BPL MOBILE, AIRTEL, HUTCH, IDEA CELLULAR, CEAT LTD, ETC.
Malcolm has been a guest speaker for various organizations across the country. He has been conducting motivational programs for a wide spectrum of audience across hierarchy, and also has been an integral part of many positive transformational success stories of organizations and individuals.
The following are some of the extremely popular and effective topics covered during the seminars and motivational programs:
Setting and Attaining Goals, Attitude is Everything, Leadership, Superteam – building and sustaining a winning team, Personal Transformation & Change Management, "You" as a Brand, Making Yourself Memorable, Winner Takes It All, How to Be Successful, Being Happy, The Power of Purpose, Maximize Your Potential, Power of Positive Thinking, The Well Organized Executive, Self Motivation & Self Esteem, Power of Now, Influencing & Motivating Others, Positive Interpersonal Skills, Customer Centric Selling, Service Magic, Inspiration, Power of Positive Visualization, Personal Effectiveness, etc.
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Malcolm's Training Expertise
31 Years of Experience
Customer Experience Management
Designing Service management strategies, implementing systems and developing human resources to use the systems to deliver the service strategy.
Consulting in all aspects of service management and delivery to create a magical customer experience.
Training programs and workshops for employees across all levels, from top management team to the frontline personnel
Clients include all service organizations including, retail, travel, hospitality, telecom, banking and financial sector
Consulting in all aspects of service management and delivery to create a magical customer experience.
Training programs and workshops for employees across all levels, from top management team to the frontline personnel
Clients include all service organizations including, retail, travel, hospitality, telecom, banking and financial sector
31 Years of Experience
Retail
Core competency in all aspects of retailing including operations, merchandising, visual merchandising, marketing, store management, human resource management, SOP's.
Designing strategies for all formats of retailing including supermarkets, apparel retailing, large and medium size multi-brand outlets, food retailers, designer and luxury brands, fashion brands, lifestyle retailing, fuel retailing, etc.
Have trained retail teams across all levels from CEO's to frontline store personnel
Designing strategies for all formats of retailing including supermarkets, apparel retailing, large and medium size multi-brand outlets, food retailers, designer and luxury brands, fashion brands, lifestyle retailing, fuel retailing, etc.
Have trained retail teams across all levels from CEO's to frontline store personnel
31 Years of Experience
Personal Development
Enabler for personal transformation for success.
Personal effectiveness and efficiency, self development, developing positive attitude, goal setting, change management, personal brand building, mind control, manifesting destiny, leadership, communication and interpersonal skills, influencing skills, self esteem, assertiveness, etc.
Personal effectiveness and efficiency, self development, developing positive attitude, goal setting, change management, personal brand building, mind control, manifesting destiny, leadership, communication and interpersonal skills, influencing skills, self esteem, assertiveness, etc.
