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Steven Speaks
Achievements
Masters of Business Administration
Marketing
1975
Western New England University
Springfield
Massachusetts
Bachelor of Science
Agricultural and Food Economics
1969
University of Massachusetts
Amherst
Massachusetts
Associate Degree
Food Distribution
1967
Stockbridge School of Agriculture at The University of Massachusetts
Amherst
Massachusetts
Misc.
4.68 K
Male
> 65
ID-792
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Steven's Experience Map
Steven's Consulting Profile
Convenience Retail / Petroleum Marketing Specialist
Steve is president of a consultancy that specializes in working with retailers and suppliers in the convenience retail / petroleum marketing industry. He has over 35 years of experience that spans top management positions in both entrepreneurial and large corporate business environments. He has served as President and Member of the Board of Directors for Dairy Mart Corporation, and as General Manager for Convenience Stores and Manager of Convenience Retail Strategies and Programs for Amoco Oil Company.
Steve is a past member of the National Association of Convenience Stores (NACS) Retailer Board of Directors and its Supplier Board. He is currently a member of its Manpower Committee. Steve is a regular contributor to articles on the convenience retail / petroleum marketing channel and is a frequent speaker at industry functions. He has worked with NACS as a Program Director and Program Moderator on topics ranging from Foodservice to Non-Traditional Competitors. Steve is a member of RetailWire’s BrainTrust, the Convenience Store Education Council, International Business Advisory Board of Western New England University and the Convenience Retailing University Advisory Council. A list of presentations and articles is available upon request.
His retail clients have ranged from single store operators to large multinational firms. These include such companies as Chevron USA Products Company, Crescent Oil Company, Exxon Company, USA, LG-Caltex, Lekkerland (Switzerland) Ltd., Mobil Oil Corporation, Murphy Oil USA, NACS, Pride Convenience, Inc., FasMart, East West Resorts, Irving Oil Corporation, and Shell Canada Products Limited. Supplier clients include Allied Capital, Coca-Cola USA, Food Concepts, Inc., Harmonic Systems, Inc., Kraft Foods, Kellogg, General Mills, S&D Coffee, M&M Mars, Nestlé, and Sara lee Coffee and Tea.
Steve is a past member of the National Association of Convenience Stores (NACS) Retailer Board of Directors and its Supplier Board. He is currently a member of its Manpower Committee. Steve is a regular contributor to articles on the convenience retail / petroleum marketing channel and is a frequent speaker at industry functions. He has worked with NACS as a Program Director and Program Moderator on topics ranging from Foodservice to Non-Traditional Competitors. Steve is a member of RetailWire’s BrainTrust, the Convenience Store Education Council, International Business Advisory Board of Western New England University and the Convenience Retailing University Advisory Council. A list of presentations and articles is available upon request.
His retail clients have ranged from single store operators to large multinational firms. These include such companies as Chevron USA Products Company, Crescent Oil Company, Exxon Company, USA, LG-Caltex, Lekkerland (Switzerland) Ltd., Mobil Oil Corporation, Murphy Oil USA, NACS, Pride Convenience, Inc., FasMart, East West Resorts, Irving Oil Corporation, and Shell Canada Products Limited. Supplier clients include Allied Capital, Coca-Cola USA, Food Concepts, Inc., Harmonic Systems, Inc., Kraft Foods, Kellogg, General Mills, S&D Coffee, M&M Mars, Nestlé, and Sara lee Coffee and Tea.
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Steven's Consulting Expertise
45 Years of Experience
IT - Information Technology
Steve has significant expertise leading and delivering retail systems projects from concept to successful implementation or any individual step within the process - strategy, selection/negotiation, design/develop/integrate, and deploy/operate and support.
• Payment Processing – portfolio analysis, processing cost reduction, PCI compliance, processor RFP and negotiation, switch implementation
• Branded Payment Products – experience sourcing, defining offers and launching branded card programs including credit, debit and multi tender wallets
• Payment Innovations – experience working with clients and industry suppliers to leverage existing and new technology to meet business objectives.
• Loyalty Programs – strategy, vendor/product option identification and selection, technology solution integration, deployment, and support
• Managing Retail Technology Projects (idea  deployment) – full life cycle, disciplined program/project management in a retail petroleum environment
• Quality Assurance Testing – build, implement, and manage a QA lab, outsourced testing, flexible staffing – only when needed
• Deployment – plan and execute large technology deployments, pilots, effective training, vendor management, operational support processes
• Retail Technology Roadmaps – technology interdependencies, project synergies, positioning for future opportunities
• Virtual CIO – technology leadership as you need it, combined experience and expertise of entire team for a fraction of the cost of one full time resource
• Payment Processing – portfolio analysis, processing cost reduction, PCI compliance, processor RFP and negotiation, switch implementation
• Branded Payment Products – experience sourcing, defining offers and launching branded card programs including credit, debit and multi tender wallets
• Payment Innovations – experience working with clients and industry suppliers to leverage existing and new technology to meet business objectives.
• Loyalty Programs – strategy, vendor/product option identification and selection, technology solution integration, deployment, and support
• Managing Retail Technology Projects (idea  deployment) – full life cycle, disciplined program/project management in a retail petroleum environment
• Quality Assurance Testing – build, implement, and manage a QA lab, outsourced testing, flexible staffing – only when needed
• Deployment – plan and execute large technology deployments, pilots, effective training, vendor management, operational support processes
• Retail Technology Roadmaps – technology interdependencies, project synergies, positioning for future opportunities
• Virtual CIO – technology leadership as you need it, combined experience and expertise of entire team for a fraction of the cost of one full time resource
45 Years of Experience
Marketing - Specialised
Steve has over 35 years in various marketing roles in the convenience retail / petroleum marketing industry. These have included working with small entrepreneurial companies to the major oil companies. Specific positions have include V.P. Operations and Marketing for a 200 store company, Executive VP of Operations and Marketing for 1,200 locations, General Manager of C-Stores for a major oil company and Director of Retail Strategies and Programs for a major oil company.
45 Years of Experience
Oil, Petroleum specific
Steve has over 35 years of experience that spans top management positions in both entrepreneurial and large corporate convenience store and petroleum marketing business environments. He has served as President and Member of the Board of Directors for Dairy Mart Corporation, and as General Manager for Convenience Stores and Manager of Convenience Retail Strategies and Programs for Amoco Oil Company.